faq

Once your order has been confirmed, you will receive a confirmation email. Please check your spam folder if you do not see it in your inbox. If you do not receive anything, please do not hesitate to contact us at info@nittoknitwear.com.

As soon as your order is confirmed, it is sent directly to our logistics team so that you receive your parcel as quickly as possible. Once it has been picked up by the carrier, it is no longer possible to cancel or modify it.
However, you can always contact us at info@nittoknitwear.com. We will do our best to process your cancellation or modification request, provided that the order has not yet been dispatched.
If you were unable to submit your request on time, don't worry: you have 14 days after receiving your parcel to return or exchange it.

Delivery costs are automatically calculated when you confirm your order, based on the delivery address. Delivery is free for orders over €180 in mainland France and Belgium.
For mainland France and Belgium, delivery charges are as follows:
- €4 for Colissimo delivery to a collection point for orders weighing less than 0.250 kg, delivery time 4 to 5 working days.
- €6 for Colissimo delivery to a collection point for orders weighing more than 0.250 kg, delivery time 4 to 5 working days.
- €6 for Colissimo home delivery for orders weighing less than 0.250 kg, delivery time 2 to 3 working days.
- €9 for Colissimo home delivery for orders over 0.250 kg, delivery time 2 to 3 working days.
For overseas territories and international destinations, rates and delivery times vary depending on the country. They are calculated at the time of payment.

The collection point is selected after payment. If you were unable to select one, please contact us by email at info@nittoknitwear.com. We will let you know which collection point has been assigned and, if necessary, we can change it for you.

If your order has been dispatched but is taking longer than expected to arrive, please do not hesitate to contact us. We will check the information with the carrier and keep you informed of the situation.

If you have made a mistake in your contact details or delivery address, please contact us by email as soon as possible. We will then be able to correct your details before printing the delivery note.

Of course. Simply select this delivery method at checkout, then send us an email to let us know before you come. Our workshop is open Monday to Friday, from 9.30am to 5.30pm.

Yes, returns and exchanges are possible within 14 days of receiving your parcel. They are free for orders in France and Belgium. For orders from abroad, the customer is responsible for the return shipping costs.
For more information on the procedure to follow, please see the ‘How do I return my order?’ section of our FAQ.

For exchanges or refunds, the procedure is simple: send us an email atinfo@nittoknitwear.com specifying whether you would like to exchange the item or receive a refund.
Upon receipt of your message, we will send you a return slip. If you opt for an exchange, we will set aside the desired item. All you have to do is send us your parcel, and we will proceed with the exchange or refund upon receipt.

A confirmation email will be sent to you as soon as your refund has been processed. This usually takes 1 to 5 working days after receipt of the return.
Please note that it may take a few extra days for the refund to appear in your bank account. If this seems too long, please do not hesitate to contact us.
During busy periods, such as holidays or public holidays, the refund period may be slightly longer.

Occasionally, some faulty items may slip through our quality control. If this happens, please do not worry. Contact us promptly at info@nittoknitwear.com. We will send you a return label and dispatch a new item.

We do not have any physical shops, but you can come directly to our workshop or visit one of our retailers. Find the full list of Nitto Knitwear retailershere.

If your order was placed online, returns or exchanges can only be made through our customer service department. Contact us by email at info@nittoknitwear.com, and we will send you a return slip. Once we have received the product, we will proceed with the exchange or refund.
If you purchased your product in-store, please contact the store where you purchased it directly to make a return or exchange.

You will find a size guide on each product page to help you choose the right size. If you have any questions, please do not hesitate to contact us by email at info@nittoknitwear.com oor on Instagram @NittoKnitwear.

When an item is out of stock, we recommend that you sign up to receive an alert when it is back in stock. To do so, go to the product page and click on the ‘Out of stock: notify me’ button.
You can also contact our retailers directly via the « Retailers » tool on our website.

Our logistics teams take great care in preparing your orders and work with reliable delivery services. However, if your parcel arrives damaged, please check that all items are present and intact.
If you notice any damage, please send us a few photos of the parcel and the items concerned. We will provide you with a return slip and will resend your order as soon as possible.

Our jumpers are made from natural materials: extra-fine merino wool for winter and cotton for summer. They do not need to be washed after every wear; it is even preferable to air them regularly and limit washing. In general, washing them every six or seven wears is sufficient. In the event of a small stain, spot cleaning by hand with a little warm water and mild soap is often sufficient.
For machine washing, choose a delicate cycle at 20°C with a gentle spin (600 rpm maximum), turning the jumper inside out before washing. For cotton, a delicate cycle is ideal, while for merino wool, it is better to use the cold wool programme, again with a gentle spin cycle. Dry flat, away from direct light, on a towel or drying rack, as tumble dryers or wet hangers may distort the knit. Cotton can be ironed at a suitable temperature without pressing too hard, while wool rarely needs ironing, but if necessary, use a low temperature and iron gently to keep the garment soft. For more advice, please visit our Care Instructionspage.

We select our materials from the best Italian spinners, renowned for the exceptional quality of their yarns and the transparency of their production.

All our jumpers are made in our workshop in Clamart, in the Île-de-France region.

Yes, absolutely. As soon as your order is confirmed, you will receive a confirmation email containing a Colissimo tracking number. Simply click on it to be redirected to the La Poste website and track your parcel in real time.

Yes, you can choose a delivery address that is different from your billing address. Simply indicate this when placing your order, before payment.

We accept payments by credit card (Visa, Mastercard, American Express), as well as via PayPal and Apple Pay (only from a mobile phone).

Yes, all payments made on our website are completely secure. Your data is encrypted and protected, and we do not store any banking information.

Each product page includes a size guide to help you choose the most suitable size. If you are unsure, please do not hesitate to contact us, we will be happy to advise you.

Our designs are made for men, but they can totally be worn by women. You usually just need to pick a size smaller than your usual size, as the fit is a bit more straight than a women's design.

We apologise for this error, which was most likely caused during the preparation of your order. Please email us at info@nittoknitwear.com: we will send you a return label and quickly process the exchange.

Yes, sale items can be exchanged under the same conditions as other items, within 14 days of receipt. However, as stock is limited during the sales, exchanges are subject to size availability. For any requests, please contact us at info@nittoknitwear.com, and we will send you a return slip.

You can check Colissimo's tracking service to see if your parcel has been delivered to us. If you have not received confirmation within a few days, please contact us at info@nittoknitwear.com to check on your return.

We place great importance on the quality and transparency of our materials. Our yarns come from the best Italian spinners, renowned for their sustainable practices. We also work to minimise our environmental impact throughout the manufacturing process.

Our products are designed using high-quality materials sourced from the best Italian spinners and carefully manufactured in our workshop in Île-de-France. This expertise, combined with responsible production and meticulous attention to detail, explains the price of our items.

If you encounter any issues on our website, please do not hesitate to contact us at info@nittoknitwear.com specifying the problem you are experiencing. We will do our best to assist you promptly.